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Coronavirus (COVID-19) updates & important information

Sail safe with Stena Line


Passengers travelling to the United Kingdom
Passengers travelling to the United Kingdom

If you do not comply with the UK Government requirements to enter the UK as per the below, you will be refused boarding our vessels at check-in.

ESSENTIAL INFORMATION TO ENTER THE UK

The United Kingdom is taking steps to help stop the spread of COVID-19.

1) All persons (including UK nationals and residents) arriving in the UK from outside the Common Travel Area must provide proof of a negative COVID-19 test taken within 3 days of departure to the UK. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england.

2) To protect your health and others', everyone must complete an online passenger locator form before arrival in the United Kingdom.

3) All arrivals must quarantine for 10 days unless exempt. If you have travelled through a red list country in the last 10 days, you must have a valid Managed Quarantine Facility booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing. Check the list of exempt countries immediately before travel and the list of work-related exemptions if travelling for work.

4) Everyone is required to take a coronavirus test on days 2 and 8 of their quarantine. You must have this booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing.

5) It is a legal requirement that you wear a face covering on public transport in the UK.

6) If you quarantine in England, you may opt into Test to Release. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

Passengers travelling to the Netherlands
Passengers travelling to the Netherlands

Whilst national restrictions are in place, you can only travel internationally from England for legally permitted reasons. This does not include holidays.

Some job related exemptions apply. You may be issued with a fixed penalty notice and directed to return home if you do not have a valid reason for travel.

You will only be allowed entry to the Netherlands if you are on the exemption list. If refused entry it is the customer’s responsibility to cover their own cost of travel back to their original departure point.

To enter the Netherlands, passengers must provide:
• Proof of a negative NAAT (LAMP/ PCR) test OR a negative NAAT (LAMP/ PCR) test together with a negative rapid (antigen) test. Click here for details on the requirement. NHS tests is not valid for travel.

If you cannot show the negative COVID-19 test result(s), you will not be allowed to board.
Failure to comply with the above measures is a criminal offence and may result in a fine.
Read the latest information here »

Important information about coronavirus (COVID-19)

Currently there are travel restrictions for many countries. Please check the guidelines before you travel. The current travel advice per country can be found on www.netherlandsworldwide.nl.

Thanks to our dedicated teams and our reliable ships, we do everything we can to ensure that passengers, necessary goods and cargo arrive at their destination. Our ferries to England, Ireland and Sweden operate on schedule with new measures to ensure safety standards exceed current regulations. Step aboard with confidence.

Face coverings
Face coverings

In accordance with public health guidelines it is mandatory to wear face coverings at our ports and on board our ships where social distancing isn't possible. Examples might be when walking around in more crowded places and/or during embarkation/disembarkation.
Whilst it isn't mandatory on all routes or during all of your crossing Stena Line strongly recommends customers to wear a face-mask or other form of face covering while travelling where possible.

An even safer journey

For everyone’s safety and wellbeing, we've introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We're actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations - so you can sail with confidence.

How to Sail Safe

At Stena Line, we have made many changes to make travelling safe at this time, but there are a few things we can all do to make your journey, and that of your fellow passengers, safe and enjoyable. Little things like wearing a face mask, maintaining social distancing, being patient, considerate and following instructions from crew members.

Please watch our film and see how a few simple actions will make the world of difference to your journey.

Before travelling with Stena Line
Before travelling

  • Inform yourself about our safety measures regarding hygiene and social distancing - we are promoting and communicating them through all our communication channels.
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  • Do not travel if you are sick and if you're feeling unwell.
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  • Follow your national health guidelines and travel restrictions.
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  • Wash your hands frequently and respect social distancing.
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  • Please find below 3 suggestions for test centers close to Hoek van Holland which meet the requirements:
    coronalab.eu
    coronasneltestwestland.nl*
    www.hethuisartslab.com*
    * (website in Dutch only)

At the Stena Line terminal
At the terminal

  • Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially "Hand Contact Point".

 

  • Card payment instead of cash is encouraged wherever possible.

 

  • You will find our sales points equipped with plexiglass protection.

 

  • Our food service has been adjusted to ensure the maximum level of hygiene.

Embarkation and disembarkation at Stena Line
Embarkation and disembarkation

  • When checking in, you will be asked to state your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding.

 

  • Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system.

Onboard our ferries


Cleaning and hygiene measures onboard at Stena Line
Safe social distancing

  • More space onboard! All ships have reduced their passenger capacity accordingly to allow for social distancing.

 

  • Single-use cabins for customers where possible unless travelling together.

 

  • Safer guest-crew interaction points onboard with Plexiglass screens for increased safety.

 

  • Certain areas such as saunas, kids playrooms, etc., have been closed.

Shops, bars & restaurants onboard at Stena Line
Shops, bars & restaurants onboard

  • Our food service has been adjusted to ensure the maximum level of hygiene. The buffet self-service is currently unavailable, we now offer single plate servings and packaged foods.

 

  • No alcohol is served in our bars & restaurants between 22:00 and 05:00.

 

  • Card payment instead of cash is preferred wherever possible.

 

  • On some vessels we have increased self-service of beverages.

Safe social distancing at Stena Line
Cleaning and hygiene measures onboard

  • Increased opportunities for hand wash and disinfection in public areas.

 

  • On-board announcements, posters, and digital signage about hygiene guidelines onboard.

 

  • Increased frequency of cleaning and disinfection onboard, especially of "Hand Contact Points" such as door handles, access touchpads, telephones.

 

  • Our ventilation systems are running on 100% fresh air, no recirculation.