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Mobile network and Wi-Fi onboard

Stay in touch with your family and friends while travelling with us


Free Wi-Fi onboard our ships

At the port

Free Wi-Fi is available in our ports. So you can make the most of your time between check-in and boarding! Select Wi-Fi netwerk 'Stena Free wifi'* (powered by The Cloud) and accept the Terms & Conditions for free Wi-Fi.
* netwerk name for Hook of Holland port. Can be different in other ports.

 

Wi-Fi onboard

If you have your own laptop, tablet or smartphone, you can surf the web for free onboard all our routes. All you need to do is select the ‘Internet@Sea’ network onboard and the web is at your fingertips for free!

Please note: We are delighted to offer this free service to you, however 'Internet@Sea' will never be as fast as the broadband you might enjoy at home or in other land-based locations. One of the main reasons for this is due to the technology behind the service.

It’s a little complex but put it simply, all of our ships have freely moving satellite antennae which transmit a signal from the ship to a satellite 35,000 miles into space which then sends a signal back down to Earth. Speed will also vary due to the bandwidth available, which is delivered by satellite and accessed by all users and ships simultaneously.

To help improve the service and to make efficient use of the available bandwidth, we have removed access to streaming media sites such as Netflix, YouTube, online games, Skype etc..

 

Phone calls onboard

Whilst you can enjoy the flexibility of using your mobile phone onboard, it is important to note that the mobile network is delivered by Maritime Communications Partner (MCP) and that costs to receive and make calls and/or SMS messages will be higher than those charged whilst on land.

The costs charged to you are not within Stena Line’s control. If your mobile phone picks up the MCP network you should receive an SMS informing you that you are now on the MCP network and that call rates are charged at International mobile phone rates which are considerably higher than your regular call costs, the details of which you should obtain from your own service provider.

No EU-roaming onboard
Starting June 15th 2017 EU decided to remove roaming fees within EU, meaning that no extra costs will be invoiced when using your phone for voice or data in another EU country.

Onboard Stena Lines vessels EU-roaming is not available since the vessels are operating on international water. Rates for roaming at sea are available with your mobile operator.

If you need to go online with your mobile device or computer, we recommend you to use our free Wi-Fi 'Internet@Sea'.