Frequently Asked Questions about Extra

You can join Extra by entering you e-mail address on our website (https://www.stenaline.nl/en-GB-nl/mystenaline/my-profile?signup=true) or by sending your e-mail address via SMS to +31 9700 44 64 111.
You will then receive a text in reply with your membership number included. We will send an email to you on the same day where you will be asked to verify your email address and enter your name, address and other details to activate your account.
You can start collecting points immediately, but your points will not be added to your account until you have confirmed the verification e-mail.
There is no fee to join Extra; however, you will be charged your usual network rate when sending a text message. If you send the text message whilst onboard our ships at sea, please note that the cost will be approximately 50p. This is because the text will be sent via our onboard network, MCP. You will not be charged for the text you receive with your membership number included. You will only be charged for the text you send.

The first level of our membership is Blue.
Blue members:

• Earn 5 points for every € 1 spent on tickets and onboard products
• Redeem each point to the value of € 0,01
• Benefit from member prices in Shop, restaurant, bar and café on board
• Have 24/7 access to their online statement on My Stena Line

When you have earned 6.250 points or more within your membership year, you will automatically be upgraded to our exclusive Extra Gold membership.
Gold members receive all Blue benefits and in addition:

• Earn points twice as fast: 10 points for every € 1 spent on tickets and onboard products
• Redeem each point to the value of € 0,01
• Get free entry to Stena Plus Lounge (if pre-booked)*
• Get 50% off on a Superfast Suite on the route Cairnryan - Belfast (if pre-booked)*
• Get free telephone booking
• Get no service fee for changes to a booking

* Subject to availability.

The Stena Plus Lounge on the night sailing from Hook of Holland to Harwich v.v. can only be booked at the reception on board.

Your Extra Blue membership does not expire unless you decide to leave the scheme. The points, however, can expire. They are valid from the day they are earned through the 31st of December the following calendar year, at which point they will be subtracted from your account. You will see this change reflected in your point tally on your statement on My Stena Line pages.

Extra Gold membership is valid for 12 months and will continue if you earn 12.500 points per 12 months. Gold members who do not earn this number of points will automatically be changed to the Blue membership level.

To earn points when making a booking you first log in to your account on 'My Stena Line'. Your membership number is then included in your internet booking.
Have you just joined the scheme and travelled with us previously? Our Extra Helpdesk will include your bookings from up to 6 months ago with your membership number and points of these journeys will be added to your balance.
To earn points on board, you will receive a paper membership card with your member number and level each time you check in. This card needs to be shown at the till every time you buy a product/service on board.

On 'My Stena Line' you can see your current Extra balance, your membership level and how many points you have earned in your current membership year. It is also possible to edit your personal information and see when your points are due to expire. Here you can also see current member offers.

To earn points onboard, the member card has to be swiped, scanned or the member number entered manually, before paying. It is not possible to enter the membership number after payment.

You have to log into 'My Stena Line'. Your membership number is automatically transferred to your name on the guest list of your internet booking. When booking the Landbridge offer please indicate in the remarks field that you want to earn or redeem points on this booking.

To earn points on the booking your member number has to be on the guest list. This is done automatically for the main person booking (if they are logged in) but has to be added for other members travelling on the same booking if they have a different member number. The guest list will drive the allocation of points by dividing the points earned equally among the number of unique member numbers on the guest list.

Points are allocated after each single leg of the journey is completed. You cannot earn points on the amount paid for by points.

For onboard purchases you can check if points will be added to your account by looking at your receipts. The member number should be stated on the receipt, below the last item purchased.

Yes, it is possible to add another membership number for your co-traveller to the guest list. The points for this reservation are equally divided among the members travelling. So if you have entered 2 membership numbers to the guest list, you will each receive 50% of the points for this booking.

You show your boarding card stating the membership number at the till and you immediately receive the price reduction. Please be aware that you cannot earn points on special member prices.

You always need to reserve a place for the Gold member and one guest at the time of booking. Subject to availability and by pre-booking only*. If you are logged in, there is no need to enter an offer code, once the seats have been selected they will be shown as free of charge.

Please note: additional guests who have not paid for the Stena Plus lounge will not be admitted.

* The Stena Plus lounge on the night sailing from Hook of Holland to Harwich v.v. can only be booked at the reception on board. On the route Frederikshavn - Gothenburg the offer is not available.

You can use your points to (part) pay your next crossing.
When booking online first log on to 'My Stena Line'. On this page you can see how many points are available. Every point has a value of € 0,01. When you make a booking online, you can select ‘Payment by point’ as a payment method. The system calculates if you have to pay a remaining amount. You cannot redeem points on travel including a hotel accommodation, on group bookings or freight bookings.

You can use your points to (part)pay for all items onboard which are pre-booked. This includes cabins, meals, seats in Stena Plus Lounge etc. We regret that it is not possible to redeem points after you boarded.

Points are valid from the day they are earned through the 31st of December the following calendar year, at which point they will be subtracted from your account. You will see this change reflected in your point tally on your statement on My Stena Line. Once points expire they are no longer available for redemption.

Example: A member earns points in June 2017. These points are then valid till 31 December 2018.