You can view, amend or cancel your bookings online.
Our reservation employee will take the time to answer all your questions.
You can also ask your questions via WhatsApp. Please use +31 682 659 077. You can't use this number to call or SMS.
E-mail general travel information:
Call us on +31 (0)174 315 811
09:00 - 18:00
10:00 - 15:00
CORONAVIRUS OPEN TICKET
If you have booked with us and are uncertain if you want to travel now, we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled but the ticket value will remain unchanged and can be extended to a new departure in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can yourself, online, change your current booking to an open ticket by visiting the "Manage Booking" site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number.
Click here to put your booking on hold until 30th November 2020 »
Get all the benefits from having a Stena Line account. Create an account
Simply click on the "Login or Manage Booking" link located at the top right of the site.
If you have a Stena Line profile, please log into your account using your email address and password or alternatively you can login via your social media account(s).
If you don't have a Stena Line profile, you can still amend or cancel you rbooking online using your booking reference and email address.
When you log into your Stena Line profile, click the "My bookings" link. You will then be presented with a screen that shows your booking history with us.
Simply select the booking you wish to amend or cancel by clicking on the button "View/change booking" and you will see an overview of your booking details. You can then select to either change or cancel your booking.
If you are amending your booking online, simply click on the relevant item that you wish to edit and you will be taken directly to that selection to make the necessary changes.
An amendment fee may be applicable depending on the fare type you have chosen and any difference in fare which may apply to the changes being made will be charged.
If you need to cancel your booking online, simply select the "cancel" tab and a summary of your booking will be displayed.
Depending on the fare that you have booked, a refund may be due. The amount that will be refunded will be shown on this screen and it will be refunded automatically to the credit or debit card you used at the time of booking once you have confirmed cancellation.
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