You can view, amend or cancel your bookings online.
Our reservation employee will take the time to answer all your questions.
You can also ask your questions via WhatsApp. Please use +31 682 659 077. You can't use this number to call or SMS.
E-mail general travel information:
Call us on +31 (0)174 315 811
09:00 - 18:00
10:00 - 15:00
CORONAVIRUS OPEN TICKET
If you have booked with us and are uncertain if you want to travel now, we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled but the ticket value will remain unchanged and can be extended to a new departure in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can yourself, online, change your current booking to an open ticket by visiting the "Manage Booking" site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number.
Click here to put your booking on hold until 30th November 2020 »
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If children have their own travel document and have a different surname then the person they travel with this person has to explain the relation with the child and must show an authorization letter + copy of the passport of the parent/guardian with the same surname as the child. Applies for children till 15 years.
Download the authorization letter here »
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