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The most common COVID-19 queries


Which precautions have been taken on board the ferries on the route from Hook of Holland to Harwich?

On the route Hook of Holland - Harwich the following steps have been taken to provide a reliable and comfortable journey for all.

  • Additional safety and hygiene precautionary measures applied to all Stena Line ferries

  • Restriction of the passenger capacity to guarantee social distancing

  • Limitation of the number of onboard outlets available:


Metropolitan restaurant

 

Closed

Metropolitan bar

 

Closed

Casino

 

Gaming tables are closed, but slot machines can still be used throughout the ferries, provided you observe the social distancing rules. It is not possible to exchange coins for bank notes.

Riva Bar

 

Open

Taste Restaurant

 

You should clean your hands

   

Hot food served but guests must collect meals themselves

   

Pre-packed food/drinks served by crew can be chosen by the guests themselves

Taste Plus Restaurant

 

Open

Happy Kids Corner

 

Closed

Teen Town

 

Closed

ATM Cash Machine

 

Open 1 hour before arrival

Guest Services

 

Open, including additional products & services

C-View Bar

 

Closed

Stena Plus Lounge

 

Open, no magazines, newspapers & self service. Limited availability.

Living Room

 

Open

Shop

 

Open. Entrance is limited to 7 guests. Disinfect your hands before entering. The use of a shopping basket is mandatory. Limit your shopping time to max. 5 minutes.

Barista

 

Open

Cinema

 

Open


With the closure of the Metropolitan restaurant, guests can make use of the Taste buffet restaurant instead. For customers who have an existing reservation for the Metropolitan, simply present your booking confirmation at the till at the Taste buffet restaurant and redeem the amount at this alternative outlet. Please note that there will be no refund: guests will need to spend the entire amount from their original reservation.