To cancel a booking call our reservations department (0900 - 8123 €0,10 p.m.) or send an e-mail with the bookingsnumber.
The introduction of the Economy, Flexi and Premium prices brought about 2 ways in which an additional fee can be charged when changing a booking.
- Amendment fee. This fee is charged by Stena Line for changing a booking and applies only to Economy tickets. This fee is €30.
- The difference between the original fare – at the time of booking – and the fare at the time of the amendment. This applies to Economy, Flexi and Premium tickets.
When, for example, you bought a ticket for car plus driver for €75 and you subsequently changed the booking a month later, it may be the case that a similar ticket for car plus driver on that particular sailings now costs €89. When we talk about the lowest available price the actual available fare at the time of amendment is meant, as if you made your booking at that moment for the first time.
For example:
For an Economy ticket you will then pay a €30 amendment fee and an additional €14 for the difference in fares that was established in the mean time, this making a total of €44. When you have a Flexi or Premium ticket you will only have to pay for the difference in fares (€14) that was established in the mean time, whilst there are no additional alteration costs charged for Flexi and Premium tickets.