Terms and conditions

1. General
The following terms and conditions apply until further notice and supersede any previous terms and conditions relating to the subject matter of these terms and conditions.

By using the Extra programme you confirm that you have read and agree to be bound by these conditions.

Stena Line reserves the right to make amendments to, or withdraw, the Extra programme at any time without prior notification or redress. These amendments may include, but are not limited to, earning points, redeeming points and third party participation in the program. Stena Line also reserves the right to terminate the program completely. In all cases you will be notified at least four weeks in advance.

Stena Line does not warrant or guarantee that any benefits, facilities or arrangements, expressed or advertised as available to Extra members by Partners, will be available, though Stena Line will use its reasonable endeavours to ensure that they are.

Stena Line will not be liable for any loss or damage caused by the provision or non-provision of benefits, facilities or arrangements expressed or advertised as available to Extra members by Stena Line or Partners.

Stena Line reserves the right to terminate, refuse application, refuse to renew any membership or refuses to accept any bookings under a given membership number at any time without redress.

2. Membership
2.1 Points can be earned and redeemed on all Stena Line routes where Extra applies.

2.2 Applications to join Extra will be accepted only from individuals and not from companies or other organisations. Members can only earn and redeem points for personal (not business) use.

2.3 Any individual of 18 years or over, whose mailing address is in a country where the programme operates is eligible for membership and can register on www.stenaline.nl/en-gb-nl/extra. Membership is personal and non transferable. Applications to join Extra are free of charge.

2.4 You can add up to five family members to your account. Each family member can earn points on the same account. Family members can be registered at My Stena Line. All family members added to your account must be at least 18 years old. Only the lead member can redeem and spend points. Only the lead member can use Gold member status to reserve complimentary Stena Plus seats for themselves and a guest when travelling. (Please note: On the route Frederikshavn - Gothenburg the complimentary Stena Plus lounge seat only applies to the card holder). This offer is subject to availability.

2.5 A valid email-address is required to become a member of Extra. By becoming a member of the Extra programme you consent to Stena Line creating, updating and maintaining data which relates to you, including your name, address, telephone number, email address as well as any other relevant personal details, Extra points accumulated and travel booked. Data will be updated and maintained for the purpose of providing the member with information regarding Stena Line products and services, and sending emails with balance updates, news about the Extra programme, newsletters and other offers from Stena Line and its affiliates. Stena Line will not pass your personal information to external parties, but reserves the right to use your data for marketing purposes.

2.6 Members are identified by their Extra membership account number.

2.7 The member shall notify Stena Line with any changes to contact details through My Stena Line on stenaline.nl.

2.8 In the Netherlands Stena Line BV is responsible for all data collected. Its database is registered by 'College Bescherming Persoonsgegevens', registrationno. 1033354. The website www.cbpweb.nl displays under ‘public registers’ the details of the contents and use of this database.

2.9 Members should stay up to date with the latest terms and conditions and any changes in the Extra scheme. Stena Line can, with four weeks’ notice, change current membership terms and conditions. Changes will be made available on our website and will be communicated to you via email.

2.10 A statement of your points balance and the points earned and redeemed is available at My Stena Line. Points will be credited to your account on completion of travel.

2.11 Your membership of Extra can be terminated as follows:
1. You are at all times entitled to terminate your membership via My Stena Line or by writing to extra.nl@stenaline.com. Any unused points will not be available to use after your membership is terminated.

2. If after a period of two years you do not earn any points Stena Line reserves the right to unilaterally terminate your membership.

3. In case of fraud, providing incomplete or false information, where you do not adhere to the terms and conditions of membership as amended from time to time, you misuse your membership rights or you in any other way cause damage to us or affiliated companies we are entitled to immediately terminate your membership with no redress and cancel all earned points.

3. Earning Extra Points
3.1 Extra points will be credited on completion of travel and are valid for 24 months from the date they are earned. Points that expire are automatically deducted from your account on the last day of the month.

3.2 Stena Line determines which fares, packages or prices for onboard products are eligible for earning points. Stena Line reserves the right to amend at any time the number of points earned  on fares, packages or prices for onboard products. The fare types eligible for the collection of points will be determined by Stena Line and may vary from country to country and/or route. Members may obtain details of current eligible fares from the Extra Helpdesk.
Extra points can be collected on travel and pre booked onboard arrangements. 
You can collect Extra points for eligible onboard purchases, provided that your boarding card was scanned at the till at the point of purchase.

It is not possible to earn Extra points:
Where your membership number has not been added to your booking prior to travelling.
On onboard purchases after you have travelled.
On bookings paid for with points.
On member priced onboard products.

3.3 For Extra Blue members Extra points are earned at the rate of 5 points per €1 spent. For Extra Gold members points are earned at the rate of 10 points per €1 spent.
Stena Line reserves the right for a different number of points or no points to be earned on products containing a third party element, e.g. packages by affiliates or additional means of transportation.

3.4 Members may only collect points on journeys on which they have personally travelled or a registered family account member has travelled.

3.5 To earn points on travel your membership number must be provided at the time of booking. The easiest way to ensure your membership number is provided is to log on to your Extra account prior to making your online reservation. If the reservation is made via our call centre your membership number must be provided before your reservation is made.

3.6 On reservations with 10 people or more, group prices and relevant discounts apply, and Extra points cannot be collected. Points cannot be collected on Freight bookings.

4 Redeeming Points
4.1 Points may only be redeemed on reservations made directly through Stena Line.

4.2 Extra points may not be exchanged for cash.

4.3 Extra points may be used only by the account holder and are non transferable.

4.4 Extra points can be used as full or part payment against applicable Stena Line fares. Stena Line determines which fares and routes are eligible for point’s redemption and such fares or routes may be amended at any time. Points cannot be redeemed on onboard purchases, member prices, packages and group or freight bookings.

4.5 The member is solely responsible for obeying local taxation rules for redeeming Extra points.

4.6 1 point = 1 euro cent.

5 Levels
5.1 You initially join as a Blue member and your membership continues indefinitely unless terminated in accordance with paragraph 2.11 above. When you earn more than 6.250 points in any continuous 12 month period  you will automatically be upgraded to Gold level. Your Gold level membership is valid for a period of 12 months from the date of your upgrade. To remain a Gold level member you must earn 12.500 points per 12 months after upgrade, and your membership will automatically be reset to Blue level if you earn less than 12.500 points per 12 months.

6 General terms and conditions
6.1 All bookings and travel are subject to the Terms of Business applicable to the Stena Line product purchased and are also subject to availability.
 
More information about Extra can be found on the page Frequently Asked Questions on the website. You can also contact our Helpdesk: extra.nl@stenaline.com