What are the call costs for using my mobile phone onboard?

You can use your mobile phone while at sea to make calls, send texts and use data.

It is important to note that the mobile network is delivered by Telenor Maritime and that costs to receive and make calls, use mobile data and to send and receive SMS messages will be higher than those charged whilst on land.

The costs charged to you are not within Stena Line’s control - they are not set by Stena Line but by your own mobile operator. If your mobile phone picks up the Telenor Maritime network you should receive an SMS informing you that you are now on the Telenor Maritime network and that call rates are charged at International mobile phone rates which are considerably higher than your regular call costs, the details of which you should obtain from your own service provider.

Whilst roaming charges when travelling in EU countries ended on 15 June 2017 the EU roaming rules only apply when you are connected to terrestrial mobile networks. The EU binding price cap does not apply if you use your mobile phone onboard via the ferry’s satellite connection and therefore the charges set by your network provider can be high.